Tag Archives: five dysfunctions

Keeping “The Cold Within” Out of Your Team

There is a purpose behind every problem. Oftentimes a really ‘great’ problem will cause you and your team to grow and transform in ways unimaginable. Much like the video portrays, everyone has a “log” to place in the fire. Few teams have everyone contributing at their maximum potential. Sometimes team members feel their contribution somehow leaves them with less, not appreciating that the team (and company) only survives if EVERYONE commits.

Leaders that ‘build bridges’, recognize and address the frictions that lead to a “Cold Within” scenario. They do this in three Ways:

Recognize and Address Issues Directly: Patrick Lencioni (2002) relays in the                         ‘5 Dysfunctions of a Team’, clues a leader has an issue. They are:

  1. Absence of Trust
  2. Fear of Conflict
  3. Lack of Commitment
  4. Avoidance of Accountability
  5. Inattention to Results

Again, diagnosing the symptoms of a problem is only the first step. The leader must address the issue(s), understanding that they build upon one another. For example, if the team is not interested in results, the 5th characteristic, the other four signs likely factor into the issue and must be addressed.

Cultivate Big-Picture Thinking:  In “How Successful People Think”, John C. Maxwell (2009) relays a story about how Jack Welch once told a GE employee that the ongoing relationship with the customer took priority over the sale of any individual product. Managers must remind their teams of the big picture – projects come and go, competitors, consumers and markets change – but a solid team, built on good relationships, will thrive in all circumstances.

Have a Game Plan: Team dysfunction is not a question of “if”, but “when”. The “bridge builder” keeps her tools ready and has already considered their actions in addressing internal conflicts and challenges the team might encounter. They play out potential scenarios, they talk out potential courses with their colleagues, mentors and coaches, to be clear on their plan and intentions. They are ready. This keeps their team on time, on task and on target (Kimsey-House et. al., 2011).

References:

Kimsey-House, H., Kimsey-House, K., Sandahl, P. & Whitworth, L. (2011). Co-Active Coaching: Changing Business Transforming Lives. (3rd Ed.). Boston: Nicholas Brealey Publishing.

Lencioni, P. (2002). The Five Dysfunctions of a Team: A leadership parable. San Francisco, CA: Jossey-Bass.

Maxwell, J. C. (2009). How Successful People Think: Change your thinking, change your life. New York: Center Street.