Soft skills are skills like work ethic, conflict resolution, entrepreneurship/ innovation, creativity, effective communication and presentation. They differ from hard skills which are easily taught, evaluated and measured (i.e. – interdisciplinary knowledge, competence, practical knowledge, experience).

Soft skills are important in building relationships and fostering a spirit of collaboration which is essential to achieving team results. Murti (2014) suggests that in India, there is a critical soft skills shortage among business graduates. The study conducted found that standard business programs were of no real use to companies when essential personal skills – attitude towards work, character, self-reflection and individual qualities – were absent.

A 2008 survey conducted by the German Chamber of Commerce, found that when employers were questioned regarding the top ten most desirable employees skills, eight of ten were soft skills. In the complete listing of the top twenty skills, only five were hard skills (Pennington, 2013).

Organizations obviously want soft skills. However, they want employees to ‘chase the carrot’ more. In an interview, (that I have summarized, without leaving out key points) an employer explained, ‘ We recruit the best and brightest from high schools and universities. When they get here, we place a carrot in front of them. For this carrot they will give not 100%, but 140%. Only a few will get it, but that’s o.k. We know we will have to replace them around age 40-45, because they will be burnt out. – until then, we want them to give us all they’ve got’ (Pennington, 2013).

Soft skills lead to self awareness, some managers shutter to think, ‘What happens when the employee decides the cost of chasing the carrot is too high, stops running and considers all of their other options?’

References:

Murti, A.B. (2014). Why Soft Skills Matter. The IUP Journal of Soft Skills.8(3).pp. 32-36.

Pennington, G. (2013). Soft Skills In The Business and Personal World. EFMD Global Focus.7(3). pp. 52-55.